The future of claims analytics lies in the future of artificial intelligence. We see its beginnings, and from there, we can expect to move on from strength to another. Countless researchers, software experts, and insurance company heads are teaming up to combine their experiences, accumulated knowledge, and the untapped potential of this new technology to make an easier and more convenient life possible for the majority. As in most industries where artificial intelligence may pose a threat instead to human workers, insurance companies are also looking for additional and equally important roles where humans can step in without worrying about being usurped.
All in all, in the world of insurance policy-making, artificial intelligence poses more benefits than threats. Here are some examples:
Artificial intelligence learns how to predict customers and potential customers’ preferences or current needs based on what they search, download, and upload. They can also predict, judging by the number of hours the users spend online in a day and which hours of the day they look for specific needs, the right time for the right products for the right customers. Suggestions become automatic, providing the users with a smooth experience wherein they feel safe instead of intimidated.
Artificial intelligence is programmed to not only predict when a customer wants something but what else a customer wants. It uses the data previously gathered from the consumer and matches it with a variety of choices. Then it cross-references it with existing searches and downloads by the consumer and provides them what they might need even before they can think of it themselves. For the significant part, as artificial intelligence continues to improve, they are correct. As long as it is user-friendly, and as long as no laws or boundaries are being crossed, the consumer still feels safe.
Artificial intelligence also has its own built-in surveillance system to avoid being hijacked. To prevent attacks from hackers, bots, dubious customers, competitors, or any other form of spam, they can improve on their own firewalls and block even the slightest sign of danger from far away. It protects itself against spurious claims while rewarding consumers who prove themselves to be loyal and safe. As a result, users do not feel threatened online, and even those from older generations who are less technologically literate will be more willing to trust such claims.
Technology can pose a lot of problems, but at the same time, it can also provide a multitude of solutions to match these problems. With every negative situation, countless positive possibilities are waiting to be opened up. As long as nobody is hurt and the best interests of consumers are at heart, industries using artificial intelligence will see a more humane and user-friendly future. It is one that does not exclude, that makes things more accessible, and that provides instead of complicates. We must not be afraid of the advancement of technology. We must rely on our uniqueness as humans to be in the helm of our own creations, transforming it more than we are transformed.